A positive guest experience is key to running a successful hotel or leisure venue. But how can call buttons be used to improve the guest experience? We take a look at how call buttons can make a positive impact, and why they might even help improve the efficiency of your operations too.

Enhancing the guest experience

Call buttons allow guests to call for staff attention when they are ready. This gives guests the chance to put their bags down and remove outer clothing if they wish, before they speak to a member of staff. In other words, call buttons allow guests to request service at the moment that it suits them, and not before. More importantly perhaps, call buttons mean that guests can be attended to as soon as they need to be, rather than waiting around for a member of staff to come and check in on the reception area. Essentially, the beauty of a call button is that it puts the guests in charge of when they are attended to, and as anyone who manages a hotel knows, listening to your guests is key to good service.

Other benefits of call buttons

Call buttons don’t just improve the guest experience in the way we explored above, but they can also help a business run more smoothly, by allowing staff to get on with other jobs rather than just sit around on reception for hours on end. There is also a significant staff cost saving here. This idea works especially well when you move beyond the simple bell of yesteryear to a wireless Wifi call button. If you choose wireless Wifi call buttons, this will allow staff to be located anywhere in the hotel, and still receive the message that a guest is waiting at reception.

The installation of wireless Wifi call buttons at the reception of your hotel or leisure venue can dramatically improve the experience of your guests. Not only do call buttons allow guests to request attention when they’re ready, but it also prevents them from having to wait around to be attended.