There are a lot of common misunderstandings when it comes to IT support. There are the attempts at humor, asking you if you’ve turned it off and on again, but there are also some more serious myths that may stop people from using support when they really should.

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1. My company isn’t big enough

If you’re a one-man operation with just a PC and a smartphone, you could be right, but once your business starts to grow, the situation gets a bit more complex. You might need help setting up new systems or upgrading software. If you are holding customer data, you’ll need to have a policy in place to comply with GDPR.

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2. I only need support when something breaks

A firefighting approach is all very well, but a lot of work time is lost to minor IT problems such as systems responding slowly. If you have a support contract, you have the reassurance of knowing you can always call and get issues looked at, however minor they are.

3. Support costs too much

It’s easy to see IT support as a drain on the business, but it is an investment. Taking out a support plan from a Cheltenham IT support supplier such as means you can always get problems fixed quickly and get your business back on track if you experience a problem. It also gives you the reassurance of having an expert on hand when you need one, without the expense of employing in-house support staff.

4. Mac systems don’t need support

It’s a common myth that Mac users don’t need support because their systems are more reliable and largely immune to issues like malware attacks. Sadly this is not true. As Windows has become more secure over the years, viruses and other malware now target a whole range of other systems, Macs included. In addition, Macs are no more reliable in general than other systems when it comes to everyday issues that might require support.

5. In-house support is better than outsourcing

While it might be convenient to have someone always on site to tackle problems, it’s also costly. In smaller businesses, you may not have enough work to keep a full-time support person occupied, which means someone ends up doing the role part-time and their other work suffers.